HELP
HELP
How can we help you win?
Answers, walkthroughs, and direct lines to our team — for players, managers, and league operators bringing their competition to VirtuaLeagues.
Five ways to compete
Pick the format that suits you — every one is free to join.
- LeaguesFull seasons with divisions, fixtures, standings, playoffs and awards. Clubs apply to a season; players play for their club.Browse leagues
- CupsKnockout and group-stage cups. Clubs apply on the cup's page and play through the rounds.Browse cups
- TournamentsBring-your-own-team brackets, often run with the organizer's Discord. Sign your team up on the tournament's page.Browse tournaments
- DraftsSign up on your own: captains draft players into teams, then the teams play it out.Browse drafts
- Fantasy LeagueClubs buy registered players in a live auction with virtual coins, then play real matches with that squad.Open Fantasy League
01 — General Support
The basics,
covered.
Account, access, billing, platforms. The everyday stuff that gets you in and playing.
Account & Profile
Sign-in issues, email changes, gamertag, profile setup.
Billing & Subscription
AutoStats plans, payment methods, invoices, cancellations.
Platforms
PlayStation, Xbox, PC. Cross-platform play, gamertag linking, troubleshooting.
Getting Started
Your first week — gamertag, finding a club, joining a league or draft.
The home of competitive EA SPORTS FC Pro Clubs: leagues, cups, tournaments, drafts and Fantasy Leagues. Free to join, with an optional AutoStats + No Ads subscription for automatic match stats and an ad-free site.
Click Sign Up in the top-right of any page, choose your platform (PSN, Xbox, or PC), enter your gamertag and email, and confirm via the verification email we send you. Once verified, you can join clubs, apply to leagues, and enter drafts.
Yes. After signing up, we send a verification link to your email. You'll need to click it before you can join clubs, apply to leagues, or enter drafts.
PlayStation, Xbox, and PC. You pick your platform when you sign up, and your gamertag is linked to your account from there.
Yes — joining the platform, applying to leagues, and playing in cups and tournaments are all free. The only paid product is AutoStats + No Ads ($2.99/month or $29.99/year), an optional subscription for automatic match stat tracking and an ad-free experience.
On the login page, click "Forgot password?". We'll email you a reset link valid for 1 hour. If it expires, just request a new one.
Yes. From your profile settings you can link your Discord account, which enables role sync with your league's server, reminders, and bot-driven features like match notifications.
A club is your team. Players are members of a club who appear in matches. A manager runs the club — they handle the roster, sign players, submit lineups, and report match results. One person can be both a player and a manager of the same club.
Open a support ticket from Contact Us in the menu (or the Help page) and describe what happened. For urgent issues or anything mod-related, hop into our Discord server — staff respond there directly.
02 — League Operators
Bring your
league here.
For operators ready to run their competition on infrastructure built for Pro Clubs — automatic stats from the game's shared match data, club multiroster, integrated cups and drafts, and a Discord bot, all in one admin panel.
Bronze
$1.99/mo
Run cups and unlimited branded tournaments for your community.
- Unlimited cup competitions
- Unlimited tournaments — with real platform teams and custom branding
Most popular
Silver
$4.99/mo
Everything in Bronze, plus full league seasons.
- Unlimited cup competitions
- Unlimited tournaments — with real platform teams and custom branding
- Unlimited leagues with full seasons
Gold
$9.99/mo
The whole platform — drafts and Discord automations included.
- Unlimited cup competitions
- Unlimited tournaments — with real platform teams and custom branding
- Unlimited leagues with full seasons
- Draft programs and live drafts
- Discord automations for your server
- /sign and /release for managers in Discord
- /self-release for players in Discord
Platinum
$14.99/mo
Gold, plus your own AI league admin inside Discord.
- Unlimited cup competitions
- Unlimited tournaments — with real platform teams and custom branding
- Unlimited leagues with full seasons
- Draft programs and live drafts
- Discord automations for your server
- /sign and /release for managers in Discord
- /self-release for players in Discord
- AI league assistant in your Discord server
Prefer to talk first? Apply and we'll set you up · See full pricing
For League Operators
Run your league like the pros do.
Automatic stats from the game's shared match data, your branding on every page, and the full toolkit to run divisions, cups, drafts, and postseason — all in one admin panel. Move your league over in days, not months.
12
Active Leagues
28
Divisions
3K+
Players
Automatic stats from the game's match data
Match results and player stats are filled from the game's shared match data through third-party game-data services and reviewed by managers — standings, goal difference, ratings and Team of the Week then generate automatically.
Club Multiroster
Clubs can hold unlimited rosters under one identity — letting a single club enter multiple competitions, divisions, and cups in parallel without spinning up duplicate orgs.
Cups, Drafts & Postseason Built-in
Run weekly cups, FA-style drafts, postseason brackets, and league-wide playoffs alongside your regular season — all from one admin panel.
Migration from Legacy Platforms
CSV import for clubs, rosters, players, and historical matches. Multi-step pipeline — bring your league's full history, not just the current season.
Discord Bot, Built In
Role sync, match reminders, automation rules, and a bot that talks to your league's server out of the box.
League FAQ
Once your application is approved, we set up your organization, leagues, and divisions and walk you through the admin panel. Most operators are running their first match within 1–2 weeks. Migrating historical data adds time depending on volume.
Hosting your league on VirtuaLeagues is free during onboarding. For larger operators with custom needs we offer optional service tiers and revenue-share arrangements — get in touch and we'll work it out.
Yes. Your league has its own logo, header art, theme color, and URL slug on the platform. Players see your branding on the league page, standings, fixtures, and stream embeds — not ours.
Yes. Cups, weekly tournaments, BYOT brackets, FA-style drafts, postseason playoffs, and league-wide cross-division playoffs are all built in. You can run them concurrently with your regular season.
Yes. We have a multi-step import pipeline for clubs, rosters, players, and historical matches — CSV-based with team mapping at each step. Most legacy WordPress-based leagues import cleanly.
Yes. Leagues can be PSN-only, Xbox-only, PC-only, or any combination. Cross-platform leagues are fully supported, and players are linked to your league by their gamertag on whichever platform they registered with.
03 — Manager Support
Run your club
like a boss.
Step-by-step videos for every job a manager handles in the portal — from submitting stats to building your roster.
01
Portal
Module 01
Manager Portal tour
A full walkthrough of the Manager Portal — every tab, every panel, every shortcut you'll use to run your club.
02
Club
Module 02
How to create a club
Set up your club from scratch — name, tag, region, socials — and get ready to apply to your first league.
03
AutoStats
Module 03
Setting up AutoStats
Link your club's EA Pro Clubs profile and pull match stats in automatically — no manual entry needed.
04
Stats
Module 04
Submit stats
Enter the score, your formation and lineup, and every player's stats — by hand or pulled from AutoStats.
05
Transfers
Module 05
Transfers & releases
Send offers, sign players, handle release requests and release players across the season.
06
Staff
Module 06
Adding co-managers
Promote teammates to co-manager so they can submit stats, sign players, and manage the club alongside you.
Manager FAQ
The Manager Portal is your club's command center — roster management, stats submission, transfers, settings, and co-manager controls all live there. You get access automatically when you create a club or are promoted to manager or co-manager.
There's no limit. From the Staff settings tab you can promote teammates to co-manager for a specific league or cup. Co-managers can submit stats, sign and release players, and edit club settings — nearly everything you can, except remove the head manager.
Once promoted, they'll see the club appear in their own Manager Portal automatically. No separate invite — it works through their existing account.
No — there's no lineup deadline. You submit your formation and lineup together with the match stats in the Manager Portal once the match is played.
Check that your club's EA Pro Clubs profile is linked correctly in the AutoStats workspace, and give the game-data service a few minutes after the final whistle — new matches can take a moment to appear. If it still doesn't show up, you can always submit the match manually.
AutoStats reads your club's match results through third-party game-data services and pre-fills the stats for you to review. It can be incomplete or delayed, and draws, forfeits, disconnects or re-played matches can change what is captured. You check every row before it is saved — the saved stats are the ones you confirm. The full list of what it captures is under these questions; stats outside that list are entered by hand.
AI Stats reads the end-of-match screens in a screen recording you upload and fills in the rows it can read. A cut-off screen, a fast scroll or two players with the same name can change what is captured, and some stats may be missing. You review the result before it is saved. The full list of what it captures is under these questions; stats outside that list are entered by hand.
What AutoStats and AI Stats capture
AutoStats pre-fills a match from the game's shared match data, read through third-party game-data services. Results may be incomplete or delayed; you review and confirm before saving.
It captures: goals, assists, shots, passes (attempted and completed), tackles (attempted and made), saves, goals conceded, clean sheets, match rating, man of the match, yellow and red cards, minutes played.
Stats outside this list are entered by hand.
AI Stats reads the end-of-match screens in a screen recording you upload. Results may be incomplete; you review and confirm before saving.
It captures: goals, assists, shots, shots on target, passes (attempted and completed), tackles (attempted and made), interceptions, possession won, saves, goals conceded, clean sheets, match rating, man of the match, yellow and red cards, minutes played.
Stats outside this list are entered by hand.
Not affiliated with, endorsed, or sponsored by Electronic Arts.
04 — Player Support
Get on the
pitch.
Quick walkthroughs for the things players ask us about most — gamertags, league applications, and draft entry.
P1
Profile
Player P1
Request a gamertag update
Submit a gamertag or platform change to admins — your stats and history transfer to the new tag once approved.
P2
Transfers
Player P2
Request to join a club
Find a club, send a join request, and track its status as managers and admins approve.
P3
Offers
Player P3
Accepting contracts
Review incoming contract offers from clubs, accept or decline, and confirm signings on your end.
P4
Free Agency
Player P4
Listing as a free agent
Open yourself up to offers — get your name in front of every manager hunting for your position.
P5
Favorites
Player P5
Managing favorites
Bookmark clubs, players, and leagues so they show up in your dashboard and stay one click away.
P6
Release
Player P6
Request release
Ask to leave your current club — what to write, what to expect from the manager, and how admins finalize it.
Player FAQ
Go to your profile settings and submit a gamertag change request. An admin will review it — once approved, your new gamertag is linked and your full stats history follows you to the new tag. You can only have one pending request at a time.
League admins set their own application criteria — usually based on availability, position needs, or a minimum activity level. The decline reason is shown on your application status page when one is provided. You're free to apply to other open leagues at any time.
Each draft has its own registration window and draft day, set by the draft organizer. Open drafts and their schedules are listed on the Drafts page — sign up before registration closes and the system will notify you when picks begin.
Yes. Each league sets its own player restriction — most allow you to be on one club in their league while you play in others. Cup and tournament participation usually doesn't conflict with league play either.
Submit a release request from your Dashboard or the Transfers page. Your manager reviews it first, then an admin finalizes it. Once approved you're a free agent and can apply to other clubs or list yourself for offers.
Stats stay with you. Match history, ratings, goals, assists, and clean sheets are tied to your player profile — switching clubs doesn't reset anything. Your previous clubs stay visible in your transfer history.
05 — Community
Asked by the
community.
Real questions from real players, managers, and operators — answered by us and by each other.
Loading questions…
06 — Messaging
How messaging
works.
Direct messages, team chats, message requests, the automated filter, reporting, and what happens to your messages — in plain language.
Messaging FAQ
Messaging works on the website and in the iOS and Android apps. You can send direct messages to other players, and every club has an automatic team chat for its owner, manager, co-managers and rostered players. Open Messages from the envelope icon in the header, or message a player from the button on their profile. You need a verified email address to send messages.
If you and the other player haven't shared a team chat for at least 3 days, your first message is delivered as a request. They can accept it, decline it, or block you, and until they accept you can only send that one message. Each player also chooses who may send them requests: everyone, clubmates only, or nobody. Teammates who have been in the same team chat for 3 days can message each other directly.
Your club's team chat includes the owner, the designated manager, the season's co-managers, and everyone on an active roster. You join automatically when you're rostered for a season that is upcoming or in progress and leave when it ends (with a 14-day grace period), and you only see messages sent after you joined. The club's owner and designated manager can delete any message, stop a member from posting, and archive the chat. Everyone can delete their own messages, and anyone can leave the chat and rejoin from the team page.
Messages are encrypted in transit (your browser or the app talks to our servers over HTTPS) and in storage (our database is encrypted at rest). They are not end-to-end encrypted: our systems can technically access message content, which is what lets us deliver messages, run the automated filter, and review a message when it's reported. Nobody at VirtuaLeagues reads your messages unless a message is reported — there is no tool for staff to browse or search conversations. Everyone in the conversation can see what you send, so don't write anything you wouldn't want them to see.
Every message is checked by an automated filter when you send it. If it contains a word or phrase on our banned list, it's blocked before it's delivered and you see a notice — nobody reads your message to run this check. The blocked text isn't kept; we only count how often your messages were blocked in the last 10 minutes, and repeated attempts pause sending for a short while. Edit the message and try again.
Open the ⋯ menu on any message you can see and choose Report, pick a reason, and add details if you like. Reporting is the only way a message reaches staff. Only VirtuaLeagues head admins can review it: they see the reported message, your details, and up to 10 messages before and 5 after that you could see when you reported it — nothing else in the conversation. Every review is logged, and the log can't be edited. League, cup, tournament and organization admins and club staff can never read direct messages or reports. Possible outcomes are removing the message, a warning, a messaging suspension (24 hours, 7 days, 30 days, or permanent) or, for serious or repeated abuse, an account ban. You won't be told the outcome.
From a conversation's menu you can mute it, leave a team chat, or delete your own messages. Hiding (blocking) a user — from their profile, a feed post, or Settings → Hidden users — means they can't message you, their team-chat messages are collapsed for you, and their feed posts disappear from your feed. Message requests can be declined or blocked from the Requests tab. You can undo a hide at any time in Settings.
You can delete any message you sent, even in chats you've left. Deleted messages disappear for everyone immediately and the text is permanently removed after 7 days — unless the message is part of a report, in which case it stays hidden until the report expires (1 year after it's closed). When you delete your account, your messages are deleted the same way, your conversation memberships are removed, and reports you filed are kept without your name. The full retention table is in the Privacy Policy.
A messaging suspension only stops you from sending messages — you can still read your conversations and report messages. If you believe a warning, suspension, or removal was a mistake, open a support ticket from this page (Still stuck? → Open a ticket) or reach us through the Contact page, and tell us what happened and why you think the decision was wrong. Appeals are reviewed by a human administrator, and a successful appeal lifts the suspension.
If someone is harassing or threatening you, report the message and hide (block) the user — they won't be able to message you again. You can also open a support ticket so our team can look at the situation as a whole. If you are in immediate danger, contact your local emergency services. If you are thinking about harming yourself, please reach out to a crisis line or a mental-health service in your country, or to someone you trust — you don't have to deal with it alone.
The full details: Privacy Policy · Messaging rules · Moderation Policy
07 — Gideon
Fair play,
on PC.
Virtualeagues Gideon is our fair-play companion for PC. While you have a session open, it records which programs are running on your PC so matches can be verified.
Getting started
A Windows app that helps keep competitive play fair. While a session is open, it records which programs are running on your PC. It never touches the game.
PC players. Each league decides whether Gideon is required, so check your league's rules.
Only from the Microsoft Store: https://apps.microsoft.com/detail/9NXFRJQC2J09. Never install Gideon from anywhere else.
A Windows 10 or Windows 11 PC (64-bit) and a Virtualeagues account.
Open Gideon and press Link account. Gideon shows a code: press Open Virtualeagues to go to the linking page (virtualeagues.com/gideon/link) — or open the VirtuaLeagues app on your phone and enter the code under Settings › Gideon — sign in, check the code matches and press Approve. The first time, Gideon also asks you to agree to what it collects. You only do this once per PC.
Open Gideon and press Start session before you start EA SPORTS FC 27. Then launch the game with Gideon's launch button: Gideon finds the game (in the EA app, Steam, Epic Games or another folder) and opens it through its launcher. If the game is already running, Gideon asks you to close it first.
The launch button only opens EA SPORTS FC 27 through the EA app, Steam or Epic Games, like a shortcut; Gideon never starts the game's program itself. Gideon records whether the game was started with it or found running after being started another way. In that case Gideon asks you to launch the game from Gideon for league sessions, and your session gets a "launched outside Gideon" note: it's only information for a fair-play review and never leads to a penalty on its own.
Pressing Start session starts your Gideon session, and it lasts until you end it. The game session is the part of it from when Gideon detects EA SPORTS FC 27 until the game closes. If the game closes during a session, Gideon shows a red warning: end that session and start a new one before you play again. When reviewing a session, Virtualeagues head admins can see what was running before the game started and while it was running.
When you're done playing, press End session. Closing Gideon's window doesn't end your session: Gideon keeps running in the Windows system tray. Quitting Gideon (from the app or its tray icon), shutting down your PC or putting it to sleep also ends your session.
Yes. While you're connected, Gideon keeps running in the Windows system tray (the notification area next to the clock), so closing its window doesn't end your session. To end it, press End Session, or quit Gideon from the app or its tray icon.
Matches played without a session can't be verified by Gideon, and if you played on PC, your league's admins may see "Played without Gideon" next to your name for that match. Follow your league's rules.
The Microsoft Store keeps Gideon up to date automatically. If your version is too old, Gideon shows an "Update Gideon" screen with a button to update.
Privacy and safety
Only while a session is open:
• Running programs, Windows services and drivers: their name, where they are on your PC, their digital signature (and how Windows checked it), their file fingerprint, their version details (original name, company, product), when the file was created and whether it was downloaded from the internet.
• When each program starts and stops, and when the game starts and closes. If the game closes during a session: the exact time, its exit code, whether a crash report appeared and whether the game window was in front.
• When you press Gideon's launch button (which game, whether it opened the EA app, Steam or Epic Games, and where Gideon found the game), and whether the game was started with it or another way.
• When your PC goes to sleep (that ends the session).
Gideon also records basic details about your linked PC: its name, its Windows version and your Gideon version.
When you link Gideon and each time a session starts, Gideon also sends a one-way code (a SHA-256 hash) made from your Windows installation ID and one made from your motherboard's ID, never the IDs themselves, and we keep a one-way code made from your IP address, never the address itself. Only our head admins see these, to spot one computer used with more than one account; nothing happens to your account automatically.
What you type or what's on your screen, keystrokes, passwords, the game's or any program's memory, command lines, window titles, file contents, browser history, messages, or your microphone or camera. And nothing at all while no session is open, except the one-way computer codes sent when you link Gideon (see “Which computer you use” in the Privacy Policy).
Gideon reads a running program's file only to calculate its fingerprint and check its digital signature. It never copies, uploads, changes or opens your documents, photos or other personal files, and it never reads the game's files.
A seal that software publishers put on their programs. It shows who made the program (for example "Microsoft Corporation" or "NVIDIA Corporation") and confirms it hasn't been changed since. Most legitimate programs are signed.
A unique code calculated from a program's file. The same file always gives the same code, and changing even one tiny part of the file gives a completely different code. It lets us recognize a program without ever needing the file itself, and the file can't be rebuilt from the code.
Parts of Windows and your hardware that run in the background, like your audio driver, graphics driver or Windows Update. Gideon records their names and signatures, just like programs.
No. It records only while a session is open. While you're connected, it keeps running in the Windows system tray even if you close its window. When there's no session, it records nothing, except the one-way computer codes sent when you link Gideon (see “Which computer you use” in the Privacy Policy), and Gideon doesn't start with Windows.
No. It never reads or changes the game, its memory, its files or its connection, and it installs no driver. Its launch button only opens the game through the EA app or Steam. It doesn't stop you from launching the game and never closes it.
No. Gideon is lightweight, has no noticeable effect on your PC's performance, and doesn't touch the game's connection.
Only the small Virtualeagues team responsible for fair-play review (our head admins) can see the detailed records and the details of fair-play check results. For your league matches, the admins of that league and of its organization see only whether you were covered by Gideon and, if a fair-play check flagged a session, a warning label, never any details (see "What can my league's admins see?"). Cup, tournament and draft staff and other players see nothing. You can see a summary of your own sessions in your account. Your data is never sold. See our Privacy Policy for details.
For each league match of your teams, the admins of that league and of the organization that runs it can see whether you were covered by Gideon during the hour from kickoff: your name, team, platform (PC or console), how many minutes Gideon logged, a status (for example "Logged · 52 min" or "Played without Gideon") and, if a fair-play check flagged a Gideon session of yours that overlaps that hour, a warning label ("Known cheat detected" or "Possible cheating, awaiting head admin review", then "Cleared" or "Confirmed" once a head admin decides). They never see which programs ran, your hardware, file locations, rule names or any other details. Cup, tournament and draft admins and other players see none of this.
No. We don't sell your data or share it with advertisers or other players. League and organization admins only see whether you were covered by Gideon during your league matches and, if a fair-play check flagged a session, a warning label, never any details. See our Privacy Policy for details.
Detailed session records are deleted automatically after 90 days. A short summary of each session (date, game, duration, status, how the game was started and any fair-play check results) stays with your account until you ask us to delete it or you delete your account. See our Privacy Policy.
Yes. Once you've linked a PC, Settings › Gideon devices — on our website or in the VirtuaLeagues app — shows your linked PCs, and you can revoke one at any time. My Gideon sessions lists your sessions. To request a copy or deletion of your Gideon data, contact support@virtualeagues.com. Deleting your Virtualeagues account deletes all of your Gideon data.
Gideon is published and certified through the Microsoft Store, records only while a session is open, and uninstalls cleanly like any other app.
Fair play
Our head admins keep a list of detection rules on our servers, for example known cheat programs. The website checks the records Gideon has already sent against that list: nothing runs on your PC and nothing extra is collected. If a rule matches, the session is flagged "Known cheat detected" or "Possible cheating, awaiting head admin review", and a head admin can mark a possible match cleared or confirmed. A flag is evidence for a person to review, never an automatic ban. The results are kept with your session summary.
No. Gideon only records what's running on your PC, and the fair-play checks on our servers only flag sessions. Nothing ever leads to an automatic ban or penalty: anything unusual is reviewed by a person.
No. Like most anti-cheat software, its code isn't public: publishing it would show cheat makers how to get around it. What Gideon collects is fully public on this page and in our Privacy Policy.
That's your choice. Leagues that require Gideon won't let PC players compete without it. Not every league requires it, so check your league's rules.
Troubleshooting
• "Update Gideon": your version is too old. Update it from the Microsoft Store.
• "Gideon is paused": Gideon is briefly unavailable. Try again a little later.
• "This computer is locked": contact Virtualeagues support.
• "This account can't use Gideon right now": contact Virtualeagues support if you think it's a mistake.
• "Gideon is in testing": Gideon is open to testers only right now. Your account stays linked, so just check back later.
• "Install Gideon from the Microsoft Store": this copy is a developer build, which only approved testers can use. Install Gideon from the Microsoft Store.
• "Close EA SPORTS FC 27 first, then connect.": close the game, then press Connect.
• "You're offline": check your internet connection and try again.
If Gideon can't open, it sends a short technical report (app version, Windows version, graphics card and driver, how far start-up got). No files, programs or personal data.
Windows Settings → Apps → Installed apps → Virtualeagues Gideon → Uninstall. On Windows 10 it's Settings → Apps → Apps & features.
The full details: Privacy Policy (Gideon) · My Gideon sessions · Link a PC
Still stuck? We're here.
Our support assistant answers right away. If it can't solve it, it turns your chat into a ticket for the team.